Profile: Support Service Manager/Facility Manager

Experience: 5-10 Years of relevant experience (Managing Housekeeping, Food & Beverages, Security Services)

Qualification: Masters in Hotel Management / Masters in Hospital Administration.

Industry: Preferably from IT or ITES industry or hotel industry with experience in facility management.

Location – Salt lake/Bangalore

Job duties & Responsibilities :

FINANCIAL RESPONSIBILITIES

· To ensure expense lines of contract services are within the forecast.

CUSTOMER RESPONSIBILITIES

· To take appropriate measures to prevent patient complaints.

· To undertake a quick response time to all patient complaints

· Audit and change diets periodically in conjunction with the dietician.

· Ensure proactive communication with all consultants to resolve related issues, if any.

PROCESSS RESPONSIBILITIES

· Ensure that the Periodic Preventive Maintenance schedule for all Housekeeping equipment is in place.

· Ensure that systematic process of shift handovers and shift responsibilities are introduced.

· Ensure that daily maintenance work orders are in place.

· Ensure that MIS related to customers are generated and a tracking system is in place for early resolution of complaints.

· Is responsible for menu changes as per set standards and based upon consumer feedback.

· Conduct quality audit for Biomedical waste Management and Pest control

· Ensure maintenance of quality hygiene standards and cleanliness of the unit.

· Ensure implementation of the written manuals for housekeeping, security and food beverage.

· Ensure the Implementation of Infection control recommendations for waste disposal and to ensure that the HK protocols are in line with infection control recommendations.

· Ensure compliance with accreditation standards.

· Ensure evacuation plan procedures are in place in conjunction with facility department and to ensure Fire Safety training /fire evacuations drills are conducted periodically.

· Responsible for timely setting of KRA and review as per the PMS guidelines

· Ensure your team participate in REDS activities

PEOPLE RESPONSIBILITIES

· Take responsibility for all Support Service staff who report to the position.

· Provides on-job orientation to Support Service staff and keeps them informed of the philosophies, policies, and procedures to be followed.

· Facilitate in-service and/or continuing education for the Support Service staff.

· Evaluates the work performance of the staff.

· Sanctions and recommends leave and vacation schedules for the staff.

· Counsels staff on personal and work problems.

· Plans staff work assignments and schedules.

Interested candidates can reach at rahul.verma@manipalhospitals.com or 738-357-6571

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