Private Jobs in Kerala- AR Callers- Waveonline LLC

Responsibilities

• Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services.
• Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference.
• Record after-call actions and perform post-call analysis for the claim follow-up.
• Assess and resolve inquiries, requests, and complaints through calling to ensure that customer inquiry are resolved at the first point of contact.
• Provide accurate product/ service information to customers, research available documentation including authorization, nursing notes, medical documentation on client’s systems, interpret explanation of benefits received, etc prior to making the call.

Click Details