Private Jobs in Karnataka- Customer Success Executive- Liv Ezy
Customer Success Executive
Liv Ezy was founded in 2021, a platform helping people achieve their fitness goals. Our vision is to change peoples’ lives through fitness in a sustainable and easy way by providing customized nutrition and workout plans and monitoring their progress through daily feedback and progress reviews. Today we have more than 1,500 active users around the globe and have scaled our operations to a much larger team dealing with growing volumes and always keeping quality at its best.
We are looking for individuals who are interested in a high-impact role and are able to jump in right away to help us scale Liv Ezy to the next level of growth.
CTC: 4 – 6 LPA
Roles & Responsibilities:
Understand customer needs and requirements and therefore be able to pitch the apt plan for them.
Help prime leads and follow up for further development and closure.
Responsible for providing support for all member queries or issues and thus help improve engagement and provide outstanding customer service.
Responsible for coordinating and managing community challenges and events.
Follow-up and coordinate with multiple internal stakeholders.
Ensuring execution of operational processes to allow the business to effectively operate and grow.
Skills and Qualifications:
Strongly driven, highly developed sense of integrity and commitment to customer satisfaction.
Strong written and verbal communication skills.
Exceptional problem-solving and decision making skills.
Excellent time management skill and attention to detail.
Ability to work within teams to exceed customer expectations.
Any previous experience in customer service/customer success or any customer facing role.
Knowledge about fitness and is also passionate about the same.