Public Sector Banks- SBI Specialist Officers (SO) Recruitment 2022– SBI invites Online applications for recruitment of 32 AGM (IT- Tech Operations), AGM (IT-Inbound Engineer), AGM (IT-Outbound Engineer), AGM (IT Security Expert), Manager (IT Security Expert), Deputy Manager (Network Engineer), Deputy Manager (Site Engineer Command Centre), Deputy Manager (Statistician) Posts. Apply before 12 June 2022.

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SBI

Name of the Post & No of Vacancies:

SBI Invites Applications for the Following Posts

SI No Name of Posts No. of Posts
1. AGM (IT- Tech Operations) 01
2. AGM (IT-Inbound Engineer) 01
3. AGM (IT-Outbound Engineer) 01
4. AGM (IT Security Expert) 01
5. Manager (IT Security Expert) 02
6. Deputy Manager (Network Engineer) 10
7. Deputy Manager (Site Engineer Command Centre) 10
8. Deputy Manager (Statistician) 06
Total 32

Educational Qualification:

1. AGM (IT- Tech Operations) – BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score

Preferred Certifications as on 01.04.2022:

• ITIL / IT Operations Certifications/ITSM Certifications

• CCMP/ Change Management Certifications

• BCP/ BCM Certifications

• Contact Centre Platform OEM Certifications, CRM Platform Certifications

• IT Infra / Networking Certifications.

Essential Experience: Minimum 14 years of post-basic qualification experience in IT industry/ business, out of which at least recent 5 years’ experience in a Contact Centre or a complex multi-site 24X7 IT environment in handling a mix of internal/ vendor/ OEM and partner resources, building and leading high-performing agile teams, focusing on planning, development strategies /initiatives. (Training & Teaching experience will not be counted for the eligibility).

Preferred Experience: Experience in working & managing:

• Inbound /Outbound/ Omnichannel Contact Centre environments.

•Platforms like Avaya /Cisco / Genesys/ CRM / Collections/ Sales

• IT operational support, industry grade ITSM tools or MACD

• Change Management in multi-instance environments like Production, Development and UAT

• Command Centre and Business Continuity Management for multi-site large-scale real-time operations.

• Managing complex IT Systems integrated environments using real time API/Other connectivity methodologies.

2. AGM (IT-Inbound Engineer) – BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score)

Preferred Certifications as on 01.04.2022:

• PMP / Other Similar Project Management

• Contact Centre Platform OEM Certifications, CRM Platform Certifications

• Adjunct Entities Certifications e.g. For IVRs, WFMs, Call Recording, Speech Analytics Systems

• IT Infra/Networking Certifications

• Quality Certifications (Six Sigma, etc.)

Essential Experience: Minimum 14 years of post-basic qualification experience in IT industry/ business, out of which at least recent 5 years in a Contact Centre or a complex multi-site 24X7 IT environment handling a mix of inbound CC Tech related internal/ vendor/ OEM and partner resources, building and leading highperforming agile teams, focussing on planning, development strategies /initiatives. (Training & Teaching experience will not be counted for the eligibility).

Preferred Experience: Experience in working & Knowledge of:

• CC Telephony and related communications technologies for Omni Channel Contact Centre Technologies like IVRs, ACDs, Chat/Messaging Platforms, Video, Email, Call/Channel Blending, WFM tools, etc.

• Call and Screen Recording Solutions provided by OEMs like Avaya /Cisco / Genesys / Nice / Verint etc.

• Service Provider Telephony Integrations and connectivity using PSTN / VoIP / SIP / PRI /TDM based protocols.

• Contact Centre Reporting and Analytics tools including WFM Platforms.

• Management and execution of IVR based Customer Journey optimizations along with OEM/Partner resources, based on Dynamic Business requirements.

• Inbound CC Tech New Age Technologies e.g. – Speech Analytics (Real Time/Offline), Virtual Agents, Chat Bots in Indian Languages

• Managing complex IT Systems integrated environments using real time API/Other connectivity methodologies for CC Tech Platforms integrations with Bank Host/Other Backend System Integrations.

• WAN/LAN and other IT Infra related environments

3. AGM (IT-Outbound Engineer) – BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score)

Preferred Certifications as on 01.04.2022:

•PMP / Other Similar Project Management

• Contact Centre Platform OEM Certifications, CRM Platform Certifications •Adjunct Entities Certifications e.g. For IVRs, WFMs, Call Recording, Speech Analytics Systems

• IT Infra/Networking Certifications

•Quality Certifications (Six Sigma, etc.)

Essential Experience: Minimum 14 years of post-basic qualification experience in IT industry/ business, out of which at least recent 5 years in a Contact Centre or a complex multi-site 24X7 IT environment handling a mix of outbound CC Tech related internal/ vendor/ OEM and partner resources, building and leading highperforming agile teams, focussing on planning, development strategies /initiatives. (Training & Teaching experience will not be counted for the eligibility).

Preferred Experience: Experience in working & Knowledge of:

• CC Telephony and related communications technologies for Outbound Omni Channel Contact Centre Technologies like Auto Dialers with multiple modes (Predictive/ Progressive/ Preview/ Manual), OVRs, SMS, Chat/ Instant Messaging Platforms, Video, Call/ Channel Blending, WFM tools.

• Call and Screen Recording Solutions provided by OEMs like Avaya, Genesys, Cisco, Nice, Verint etc. and Mid-Tier Hosted Platform providers like Ameyo, CZentrix, Exotel etc.

• TRAI/ DOT regulation guidelines.

• Service Provider Telephony Integrations and connectivity using PSTN / VoIP / SIP / PRI /TDM based protocols and Outbound CLI rotation methodologies.

• Outbound Contact Centre Download/Upload processing, Call/Agent/Campaign Reporting and Analytics tools including List Management Tools, Pre-processing Strategy Tools and WFM Platforms for Lage Outbound Contact Centers.

• Interaction/exposure with Dialer Ops Mgmt. Teams, Dialer Analysts and Outbound Business Strategy Teams.

• Outbound CC Tech New Age Technologies e.g. – Speech Analytics (Real Time/ Offline), Virtual Agents, Chat Bots in Indian Languages.

• Information Security and related implications and requirements for Outbound Contact Centre Technology Setup.

• Managing complex IT Systems integrated environments using real time API/ Other connectivity methodologies for Outbound CC Tech Platforms integrations with Bank Host/ Other Backend System Integrations.

• WAN/LAN and other IT Infra related environments

4. AGM (IT Security Expert) – BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score) Any one of the certifications mentioned below is compulsory (as on 01.04.2022):

•Cisco CCNA Security

•JNCIA-SEC

•JNCIS-SEC

•Check Point Certified Security Administrator (CCSA) R80.x

•Palo Alto Networks Certified Cybersecurity Associate (PCCSA)

•Certified McAfee Security Specialist

•Fortinet NSE 1

•Fortinet NSE 2

•Fortinet NSE 3

Preferred Certifications as on 01.04.2022: CISA, CISSP, CISM, CEH, CHFI, CSX

Essential Experience: Minimum 14 years of post-basic qualification experience in IT industry/ business, out of which at least recent 5 years in any one of the following:

a) Level-3 resource in an organization in the business of providing Network Services OR

b) As TAC resource of an OEM (in the field of network security devices such as firewall, IPS etc.) OR

c) Experience in managing network security for any organization in BFSI sector (Training & Teaching experience will not be counted for the eligibility).

5. Manager (IT Security Expert) – BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score) Any one of the certifications mentioned below is compulsory (as on 01.04.2022):

• Cisco CCNA Security

• JNCIA-SEC

• JNCIS-SEC

• Check Point Certified Security Administrator (CCSA) R80.x

• Palo Alto Networks Certified Cybersecurity Associate (PCCSA)

• Certified McAfee Security Specialist

• Fortinet NSE 1

• Fortinet NSE 2

• Fortinet NSE 3

Preferred Certifications as on 01.04.2022: CISA, CISSP, CISM, CEH, CHFI, CSX

Essential Experience: Minimum 8 years of post-basic qualification experience in IT industry/ business, out of which at least recent 5 years in any one of the following: a) Level-3 resource in an organization in the business of providing Network Services OR b) As TAC resource of an OEM (in the field of network security devices such as firewall, IPS etc.) OR c) Experience in managing network security for any organization in BFSI sector (Training & Teaching experience will not be counted for the eligibility).

6. Deputy Manager (Network Engineer) – BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score) Any one of the certifications mentioned below is compulsory (as on 01.04.2022):

• Cisco CCNA Security

• JNCIA-SEC

• JNCIS-SEC

• Check Point Certified Security Administrator (CCSA) R80.x

• Palo Alto Networks Certified Cybersecurity Associate (PCCSA)

• Certified McAfee Security Specialist

• Fortinet NSE 1

• Fortinet NSE 2

• Fortinet NSE 3

Preferred Certifications as on 01.04.2022: CISA, CISSP, CISM, CEH, CHFI, CSX

Essential Experience: Minimum 5 years in any one of the following: a) Level-2 resource in an organization in the business of providing Network Services. OR b) As TAC resource of an OEM (in the field of network security devices such as firewall, IPS etc.) OR c) Experience in managing network security for any organization in BFSI sector (Training & Teaching experience will not be counted for the eligibility).

7. Deputy Manager (Site Engineer Command Centre) – BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score)

Preferred Certifications as on 01.04.2022: Preferred Certification:

• Tech Stack Monitoring Tools Certifications and BCP/BCM Certifications.

• Contact Centre Platform OEM Certifications, CRM Platform Certifications.

• IT Infra/Networking Certifications

Essential Experience: Minimum 5 years of post-basic qualification experience in IT industry/ business, out of which at least recent 3 years in a Contact Centre or a complex multi-site 24X7 IT environment for IT Operations Management providing ongoing support, issue resolution & downtime management. (Training & Teaching experience will not be counted for the eligibility).

Preferred Experience: WAN/LAN and other IT Infra related environments

• Managing complex IT Systems integrated environments using real time API/Other connectivity methodologies.

• Managing IT operational support for complex multi-site 24X7 IT environments using a mix of internal/vendor/OEM and partner resources.

• Industry grade ITSM and Tech Stack Monitoring tools in large IT Operations environment.

• Managing real time multi-issue calls for resolution

• Working with multiple resolution groups onsite and remotely. Relevant experience on usage of Real Time Collaboration tools for issue resolution

8. Deputy Manager (Statistician) – Full time Degree in Statistics / Applied Statistics/ Econometrics from recognized university/ Institute with minimum 60% marks in aggregate (equivalent CGPA Score). The Institute should be recognized/ approved by Govt., Govt. Bodies/AICTE) Course completed through correspondence/ part-time are not eligible.

Preferred Certifications as on 01.04.2022: Candidates having Post Graduate Degree in same field (Statistics) will be preferred

Essential Experience: Minimum 5 years post qualification experience as a Statistician/ Executive in Supervisory/ Management Role in: i. Scheduled Commercial Bank/ Associate or subsidiaries of a Scheduled Commercial Bank or Major Private Sector Bank OR ii. In a Public Sector or Listed Financial Institution/ Company (Training & Teaching experience will not be counted for the eligibility).

Preferred Experience: Candidates having experience in data validation, analysis and reporting to Top Management will be preferred.

Age Limit:

1. AGM (IT- Tech Operations) – 45 years
2. AGM (IT-Inbound Engineer) – 45 years
3. AGM (IT-Outbound Engineer) – 45 years
4. AGM (IT Security Expert) – 45 years
5. Manager (IT Security Expert) – 38 years
6. Deputy Manager (Network Engineer) – 35 years
7. Deputy Manager (Site Engineer Command Centre) – 35 years
8. Deputy Manager (Statistician) – 35 years

Candidates Relaxation in Upper Age limit will be provided as per Govt. Rules. Go through SBI official Notification 2022 for more reference

Salary Details:

1. AGM (IT- Tech Operations) – Rs.89890-2500/2-94890-2730/2-100350
2. AGM (IT-Inbound Engineer) – Rs.89890-2500/2-94890-2730/2-100350
3. AGM (IT-Outbound Engineer) – Rs.89890-2500/2-94890-2730/2-100350
4. AGM (IT Security Expert) – Rs.89890-2500/2-94890-2730/2-100350
5. Manager (IT Security Expert) – Rs. 63840-1990/5-73790-2220/2-78230
6. Deputy Manager (Network Engineer) – Rs. 48170-1740/1-49910-1990/10-69810
7. Deputy Manager (Site Engineer Command Centre) – Rs. 48170-1740/1-49910-1990/10-69810
8. Deputy Manager (Statistician) – Rs. 48170-1740/1-49910-1990/10-69810

Selection Process:

SBI may follow the following process to select the candidates.

1. Short Listing
2. Interview

Application Fee/Exam Fee: 

Name of the Community Fee Details
Gen/ OBC/EWS Rs.750/-
SC/ ST/ PWD Nil
Note: The applicants shall pay the Application Fee as indicated in the Table Above through Online Payment Mode Only.

How to apply:  

Candidate(s) fulfilling all the above clearly laid down criteria will have to apply online only through the link on the SBI website in the careers webpage under current openings section i.e. https://bank.sbi/web/careers from 21.05.2022 to 12.06.2022. No other mode of application will be accepted.

Important Dates: 

Starting Date for Submission of Application 21.05.2022
Last date for Submission of Application 12.06.2022

View Notification

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