Public Sector Banks- SBI Specialist Officers (SO) Recruitment 2022– SBI invites Online applications for recruitment of 11 Specialist Officers (SO) Posts. Apply before 04 May 2022.

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SBI

Name of the Post & No of Vacancies:

SBI Invites Applications for the Following Posts

SI No Name of Posts No. of Posts
1. Vice President & Head (Contact Centre Transformation) 01
2. Senior Special Executive Program Manager Contact Centre 04
3. Senior Special Executive Customer experience, Training & Scripts Manager (Inbound & Outbound) 02
4. Senior Special Executive Command Centre Manager 03
5. Senior Special Executive- Dialler Operations (Outbound) 01
Total 11

Educational Qualification:

1. Vice President & Head (Contact Centre Transformation) 

Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer Science / IT graduates / post-graduation in IT related fields will be preferred

Work Experience & Specific Skill as on 01.04.2022: Post qualification experience of minimum 10 yrs with at least 5-7 yrs experience in running Digital Transformation/Change Management projects across large and complex accounts in the customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc

2. Senior Special Executive Program Manager Contact Centre –

Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred

Work Experience & Specific Skill as on 01.04.2022: Post Qualification experience of minimum 5 yrs. with at least 2 yrs experience as Program Manager across Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc.

3. Senior Special Executive Customer experience, Training & Scripts Manager (Inbound & Outbound) –

Educational Qualification: Graduate from a recognized University Postgraduate in Human Resource Management will be Preferred.

Work Experience & Specific Skill as on 01.04.2022: Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. (Preferably-Customer Operations Performance Centre (COPC) certified organizations)

4. Senior Special Executive Command Centre Manager –

Educational Qualification: Graduate from a recognized University Postgraduate in Quality Management /Analytics/ Data Sciences will be preferred.

Work Experience & Specific Skill as on 01.04.2022: Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.

5. Senior Special Executive- Dialler Operations (Outbound) –

Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred

Work Experience & Specific Skill as on 01.04.2022: Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive centre of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.

Age Limit: (As on 01.04.2022)

1. Vice President & Head (Contact Centre Transformation) – 50 Years
2. Senior Special ExecutiveProgram Manager Contact Centre – 35 Years
3. Senior Special ExecutiveCustomer experience, Training & Scripts Manager (Inbound & Outbound) – 40 Years
4. Senior Special Executive Command Centre Manager – 35 Years
5. Senior Special Executive- Dialler Operations (Outbound) – 35 Years

The Upper age limit is relaxed by 5 years for SC/ST; 3 years for OBC, 10 Years for Persons with Disabilities (15 years for SC/ST PWD’s & 13 years for OBC PWD’s) and for Ex-S as per Govt. of India rules. Candidates Relaxation in Upper Age limit will be provided as per Govt. Rules. Go through SBI official Notification 2022 for more reference

Selection Process:

SBI may follow the following process to select the candidates.

1. Short Listing
2. Interview & CTC Negotiation

Application Fee/Exam Fee: 

Name of the Community Fee Details
General/ OBC/EWS Rs.750/-
SC/ST/PWD Nil
Note: The applicants shall pay the Application Fee as indicated in the Table Above through Online Payment Mode Only.

How to apply:  

Candidate(s) fulfilling all the above clearly laid down criteria will have to apply online only through the link on the SBI website in the careers webpage under current openings section i.e. https://sbi.co.in/ from 13.04.2022 to 04.05.2022. No other mode of application will be accepted.

Important Dates: 

Starting Date for Submission of Application 13.04.2022
Last date for Submission of Application 04.05.2022

View Notification

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