Private Jobs in West Bengal- Cluster Manager, Varanasi- PhonePe
PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
About Us: Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mm users and 16 mm merchants live on our platform.
The role will entail developing in-depth understanding of Key Accounts of different industry verticals – F&B, Hospitality, FMCG, FMCD, Healthcare & Wellness, Lifestyle. The role also requires an efficient leader who monitors the operations and hence ensures efficiency in execution at any point in time.
Reporting Matrix: The role will report to a Regional Manager and will have 5-7 Cluster managers as Direct reports along with 40-50 Key Account Executives as Indirect reports.
Merchant Acquisition: Zonal Manager is expected to set up and lead a team of Cluster Manager to achieve merchant acquisition targets. Since payments are agnostic to the category of business, the spectrum of merchants that can be onboarded is vast. The Zonal manager must use their business acumen and understanding of Indian retail ecosystem to track progress against plan by implementing strong processes & review mechanisms using well – defined metrics and ask the CMs to cascade the processes to the team.
Account Management: Onboarding merchants on the platform is the first stage of a long-term relationship between PhonePe and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success of PhonePe in each market in terms of market share and revenue. The Zonal Manager enables the team to provide effective deployments along with training and servicing of the mechants. They should critically view and ensure the successful implementation of monetization avenues in the market.
Map Competition: To be able to take timely action, it is imperative that we monitor the market and be informed of competition’s initiatives. The incumbent should have an holistic approach in monitoring competition activity in key accounts and ensure appropriate response strategies are formulated and implemented. With their own observations coupled with inputs from the team, Cluster managers must share best practices internally for growth of PhonePe.
People Management: The incumbent should lead and promote the initiatives coming from the ground and share the best practices with the leadership team. It is important to stay connected with all the stakeholders including marketing and customer experience for having continual improvement on the processes.
- MBA from Tier 1 campus (Batch 2014 or 2015) with excellent academic record
- Proven working experience of 4-5 years in sales/business development with at-least 1 year in modern trade / Key account management
- Excellence communication and influencing skills
- Should have handled team and processes like goal setting, performance management
- Exposure to the start up environment is an added advantage
- Problem solving abilities with strong bias for impact
- Drive for result, able to demonstrate/quantify success relative established targets and metrics
PhonePe Full Time Employee Benefits
- Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
Life at PhonePe