Private Jobs in Uttarakhand-Operations Associate- A FirstCry, Mahindra Venture

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A FirstCry - Mahindra Venture

Job Title: Operations Associate ( Customer Support )


Location: IT Park (Sahastradhara Road) Dehradun


• All Graduates
• Under Graduates, minimum 12th Pass, 1st year / 2nd year Drop out (BBA, BCA, B.E, BSC, Diploma etc.)
BPO experience only – 0 – 1 year only (not more than that)

• -45 days of training
• -A stipend of Rs. 7500/-
• -On the successful completion of training & basis the scores of final assessment (Min 80 Quality Score) candidates will be offered the position of Operations Associate with Digital Age Retail Pvt. Ltd.

13,000 to 15,000 CTC

Required Skills:
• -Good Communication skills (Written & Verbal).
• -Ability to communicate correctly and clearly with all customers.
• -Good comprehension skills- Ability to clearly understand and state the customer’s issues.
• -Quick decision maker and fast learner.
• -Proactively establish and maintain effective working team relationships with leaders.
• -Organized and team player.
• -Result Oriented & able to deliver within time-lines.
• -Ability to stay calm when customers are stressed or upset.
• -Ability to use a desktop computer system.
• -Must have, basic computer knowledge (Basic excel and MS-word) with typing speed of 25 to 30 wpm.

Desired Skills:
• -Demonstrates an ability to successfully navigate system/website.
• -Ability to successfully adapt to changes in the work environment.

Roles and responsibilities:
• -Maintaining a positive empathetic and professional attitude towards work.
• -Responding promptly to customer queries.
• -Demonstrate ownership to resolve challenging customer issues, escalating whenever required.
• -Communicating with customer through various channels (Emails & Calls).
• -Acknowledging and resolving customer complaints.
• -Knowing our products inside and out so that you can answer questions.
• -Keeping records of customer interactions, comments and complaints.
• -Ensure customer satisfaction and provide professional customer support.
• -Follow communication procedures, guidelines and policies.
• -Take the extra mile to engage customers.
• -Should be flexible to work in Blended process.
• -Should be comfortable with the cross training of every Line of Business and internal process movements (as and when required basis business requirement).
• -Collaboration with different parties for resolution on customers disputes/queries.
• -Comfortable & Flexible with shift timing (09:00 am, 10:00 am or 11:00 am).
• -Expected to work on week-ends, Holidays and events.

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