Private Jobs in Telangana- Learning Operations Assistant Manager- Deloitte
Deloitte Encore Program –End User Support– Deloitte Support Services India Private Limited
The Deloitte Encore Program is specifically designed to enable seasoned professionals who have left the workforce for one to three years to return to work. This paid 16-week program offers an opportunity to enhance your skills while providing you a role in a client service environment. A network of Deloitte professionals will be assigned to provide you with relevant training and mentorship and will help support your professional growth while you gain hands-on experience. You may also have the opportunity to join the team upon successful completion of the program.
The Deloitte Encore Program will run from April 2022 to Aug 2022. Whether it leads to a full-time career or serves to sharpen skills that will help you to take the next step back into the job market, the Deloitte Encore Program is a great opportunity to reignite your professional career.
Role: Learning Operations Analyst Encore
Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries?
The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.
At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.
Work you’ll do
Provide support to the US Talent Development Learning operations, to serve the Offshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.
- Support administrative tasks and activities, manage systems, data entry
- Communicate effectively with stakeholders and team lead
- Ensure all tasks are done in a timely manner with Accuracy and Completeness
- Perform the quality checks on the tasks before they are submitted to the client
- Ownership and accountability towards process and assigned task
- Time Management – Effective utilization of working hours with proper prioritization of work
- Contribution and Involvement in Firm/Team initiatives
- Continues collaboration effort towards common business goal
At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.
- 0 to 5 years of relevant experience in a Learning/Backend Operations environment
- Must have excellent verbal and written communication skills
- Should have knowledge of email etiquette
- Should have basic knowledge of excel and should be able to read data and use the excel features like sorting, removing duplicates, filtering
- Should have ability to team with others
- Should be able to prioritize time and tasks
- Should have basic knowledge of creating MS PowerPoint presentations
- Experience with Virtual platforms like Zoom, Saba Meeting/Centra, MS Teams etc will be an added advantage
- Should have experience of handling cases/tickets
- Should have ability to interact well with internal clients and understand their requirements
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
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