Private Jobs in Tamilnadu- HR Employee Experience Representative- Ford Motor Company

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Ford Motor Company

The HR Employee Experience Representative guides employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. His/her goal is to ensure an excellent customer experience, which includes phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care.

  • Accurately completing transactions, understanding the customer’s questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials
  • Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
  • Following even complex processes and paying attention to details to ensure data quality in HR systems
  • Creating employment related documents that support the regulations of the country-specific legal environment
  • Raising a hand if he/she needs help from HR Business Partners to guarantee the best employee experience
  • Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together
  • Initiating and leading process improvement projects to release capacity for the incoming new processes
  • manage control through the transactions audit process
  • responsible for regional payroll processing, identifying and resolving payroll problems, queries, inaccuracies

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