Private Jobs in Tamilnadu- Customer Support Manager- e-con Systems

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e-con Systems

In this role, your will be responsible for

1. Managing online orders by working closely with manufacturing department, production and sales team

2. All customer touch points (phone, chat, ticket support)

3. Reporting, analysis, process improvements

4. Procuring feedback/testimonial from customers and improve processes accordingly.

5. Providing leadership and direction to the team – training/evaluation etc

6. Adherence to ISO certified procedures

Must have skills are:

1. Either e-commerce orders processing experience or experience in manufacturing

2. Strong written and oral communication in English

3. Experience dealing with logistics partners, credit card agencies

4. Experience using CRM software and tools

Good to have skills

1. Export processing zone experience

2. Exposure to customs

3. International insurance procedures

6-8 years of experience in customer facing role.

Please write to [email protected]

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