Private Jobs in Tamilnadu- Customer Service In-charge- Indiabulls LED

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities / JD for Service In-charge

• Operate efficiently to conclude all onsite installation, repair, maintenance.
• Guarantee that the work progress accurately follows the agenda
• Perform troubleshooting and strive to resolve issues
• Produce frequent and analytical service reports
• PDI Inspection at Vendor Location
• Coordination with Vendor for arranging spares
• Defectives Inspection at Dealer Place
• Coordination with Transporter for Defective Lift-up
• Coordination with sales coordinator for CN Settlement.
• MIS reporting for B2B and B2C Business
• Coordination with Service Contractors for Complaint resolution.
• Knowledge of repairing of Drivers.
• Verification and Settlement of Bills of Service Contractors
• Adhere to company’s given rules and regulations
• Formulate relationships of trust with customers
• Ability to manage and preserve technical equipment

Qualifications

• Bachelor’s degree or equivalent experience
• 3+ years’ of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

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