Private Jobs in Tamilnadu- Customer Service In-charge- Indiabulls LED

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Indiabulls LED

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities / JD for Service In-charge

  • Operate efficiently to conclude all onsite installation, repair, maintenance.
  • Guarantee that the work progress accurately follows the agenda
  • Perform troubleshooting and strive to resolve issues
  • Produce frequent and analytical service reports
  • PDI Inspection at Vendor Location
  • Coordination with Vendor for arranging spares
  • Defectives Inspection at Dealer Place
  • Coordination with Transporter for Defective Lift-up
  • Coordination with sales coordinator for CN Settlement.
  • MIS reporting for B2B and B2C Business
  • Coordination with Service Contractors for Complaint resolution.
  • Knowledge of repairing of Drivers.
  • Verification and Settlement of Bills of Service Contractors
  • Adhere to company’s given rules and regulations
  • Formulate relationships of trust with customers
  • Ability to manage and preserve technical equipment

Qualifications

  • Bachelor’s degree or equivalent experience
  • 3+ years’ of customer service
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

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