Private Jobs in Punjab- General Manager- Olive Trotter
OLIVE TROTTER RESORT
Olive Trotter is an exclusive resort located at Nangal, Punjab. At Olive Trotter, we are dedicated to creating memorable vacations that our customers will always remember and seeks to provide unique and enjoyable cottages that offer accessible luxury and fulfillment.
Resort General Manager
We are currently seeking a Resort Manager who will be responsible for overseeing the start-up from all facets, including sales, occupancy, operations, marketing, and guest relations. As our Resort Manager, you will be responsible for staffing the project in advance of the completion date to ensure a smooth opening and will hire/onboard/train/oversee employees working for the property. You will also be accountable for the continued profitability of the resort and serve as the day-to-day point of contact for guests and staff.
Recommend/implement marketing initiatives to increase reservations and occupancy and promote the Olive Trotter brand.
Analyze transient, monthly, and seasonal revenue and conduct comparisons at various intervals to identify market trends for the owner.
Ensure guests receive the highest levels of service consistent with Olive Trotter’s values – Cares, Passionate, Curious, Positive, Team Player, Excellence
Handle and resolve escalated guest complaints, inquiries, and issues.
Work with marketing team to increase reservations and occupancy and further promote the property
Oversee team member selection, training, scheduling and development and ensure all team members comply with appropriate policies and procedures.
Enforce resort rules and regulations.
Monitor monthly operating budgets and prepare monthly explanation of P&L variances.
Ensure compliance with the federal, state, and local agencies
Oversee capital expenditure improvements.
5+ years of experience within the hospitality management industry, preferably in resort property management, including at least 3 years of supervisory experience
Track record of successfully leading a team by example and hiring team players
Proactive and self-motivated – moves quickly, but with strong attention to detail
General knowledge of maintenance and housekeeping
Solid negotiation skills
Ability to thrive in a fast-paced environment
Working knowledge of basic accounting principles
Basic computer proficiency including email, internet and Microsoft Office Suite; Olive Trotter resort or other hospitality property management software experience highly desirable
True operator that understands the complexities of the daily tasks in this management role
Flexibility to respond to resort needs during non-business hours
Hotel management diploma
A person who likes nature and has a vision to run a property like this