Private Jobs in Punjab- Associate Manager Quality- Allstate

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  • Private jobs in Punjab/Chandigarh/Ludhiana/Amritsar
  • Punjab, India

Allstate

Job Description

Mature Quality Offerings :

  • Explore back-office & contact center quality automation opportunities
  • Ensure Quality results provide actionable insights and drive business value
  • Link processes to provide end-to-end quality view
  • Design model to check accuracy of Bots

Job Responsibilities

Run the Business :

  • Drives 100% adherence to the “Quality Review Document” (Quality framework) requirements
  • Share actionable insights shared with the business
  • Provides coaching, mentorship and consultation to QA leads and QA associates
  • Creates a positive work environment for all employees
  • Liaising with onshore partners to achieve operational and strategic business goals
  • Evaluates and helps assure that all the QA planning and related decision-making supports the company’s established business visions and strategic goals
  • Ability to foster new ideas and implement it with tangible outcomes
  • Ability to understand linkages in automation and liaise with teams for implementation
  • Drives optimization and efficiency within the teams

Primary Skills

  • Bachelor’s degree required
  • Digital Mindset
  • Excellent knowledge of the Quality domain
  • 5-7 years of experience in team management
  • Knowledge of Macros/VBA is preferred
  • Black Belt preferred
  • Experience in automation will be an advantage
  • Confident, with the ability to influence and communicate effectively

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