Private Jobs in Maharashtra- Team Leader Operations- GRAND RESOURCE FACTORY PRIVATE LIMITED

Published by Assistant Manager on October 31, 2021

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GRAND RESOURCE FACTORY PRIVATE LIMITED

Urgent Opening for Back Office Operation for TL

Skills –

Excellent written and verbal Communication skill
Understanding of a Domestic call center/ BPO requirements
Monitor and manage the service performance against key performance metrics (financial and non-financial)
Must be proficient in MS Excel/MS office/MS access
High logical reasoning and analytical skills
Ability to work closely with the Quality and Training organizations in order to design

Education –

Roles And Responsibilities –

Manage a Team of 20-25 associates
Handle escalations of customers and provide resolution in line with policy and procedure
Monitor and manage the service performance against key performance metrics (financial and non-financial) on a regular basis.
Conduct quality audits in line with process requirement
Ability to work closely with the Quality and Training organizations
Regularly identify Training needs and coordinate with training team to conduct sessions in order to deliver high quality service
Conduct regular quality and compliance audits
Generate MIS in line with Business Requirement
Develop and Monitor Data Entry Quality Systems
Execute Continuous Enhancements and Roadmaps
On the risk management and Information security policy front he/she will have to ensure necessary compliances and adherence:

Shifts Working –

6 Days in a week with Sunday as Fixed Off (Might Work on some Sundays as per the request of the client)

Work Location – Bhiwandi ( pick and drop facilities from kalyan )

Contact- 9892325101

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