Private Jobs in Maharashtra- Team Leader Operations- GRAND RESOURCE FACTORY PRIVATE LIMITED

Urgent Opening for Back Office Operation for TL

Skills –

• Excellent written and verbal Communication skill
• Understanding of a Domestic call center/ BPO requirements
• Monitor and manage the service performance against key performance metrics (financial and non-financial)
• Must be proficient in MS Excel/MS office/MS access
• High logical reasoning and analytical skills
• Ability to work closely with the Quality and Training organizations in order to design

Education –

• Graduate/Post Graduate from Commerce stream is preferable

Roles And Responsibilities –

• Manage a Team of 20-25 associates
• Handle escalations of customers and provide resolution in line with policy and procedure
• Monitor and manage the service performance against key performance metrics (financial and non-financial) on a regular basis.
• Conduct quality audits in line with process requirement
• Ability to work closely with the Quality and Training organizations
• Regularly identify Training needs and coordinate with training team to conduct sessions in order to deliver high quality service
• Conduct regular quality and compliance audits
• Generate MIS in line with Business Requirement
• Develop and Monitor Data Entry Quality Systems
• Execute Continuous Enhancements and Roadmaps
• On the risk management and Information security policy front he/she will have to ensure necessary compliances and adherence:

Shifts Working –

• 6 Days in a week with Sunday as Fixed Off (Might Work on some Sundays as per the request of the client)

Work Location – Bhiwandi ( pick and drop facilities from kalyan )

Email resumes- recruitment@grandrf.com

Contact- 9892325101

Click Deails