Private Jobs in Maharashtra- Team Leader Operations- GRAND RESOURCE FACTORY PRIVATE LIMITED

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GRAND RESOURCE FACTORY PRIVATE LIMITED

Urgent Opening for Back Office Operation for TL

Skills –

  • Excellent written and verbal Communication skill
  • Understanding of a Domestic call center/ BPO requirements
  • Monitor and manage the service performance against key performance metrics (financial and non-financial)
  • Must be proficient in MS Excel/MS office/MS access
  • High logical reasoning and analytical skills
  • Ability to work closely with the Quality and Training organizations in order to design

Education –

  • Graduate/Post Graduate from Commerce stream is preferable

Roles And Responsibilities –

  • Manage a Team of 20-25 associates
  • Handle escalations of customers and provide resolution in line with policy and procedure
  • Monitor and manage the service performance against key performance metrics (financial and non-financial) on a regular basis.
  • Conduct quality audits in line with process requirement
  • Ability to work closely with the Quality and Training organizations
  • Regularly identify Training needs and coordinate with training team to conduct sessions in order to deliver high quality service
  • Conduct regular quality and compliance audits
  • Generate MIS in line with Business Requirement
  • Develop and Monitor Data Entry Quality Systems
  • Execute Continuous Enhancements and Roadmaps
  • On the risk management and Information security policy front he/she will have to ensure necessary compliances and adherence:

Shifts Working –

  • 6 Days in a week with Sunday as Fixed Off (Might Work on some Sundays as per the request of the client)

Work Location – Bhiwandi ( pick and drop facilities from kalyan )

Email resumes- [email protected]

Contact- 9892325101

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