Private Jobs in Maharashtra- Team Leader Operations- GRAND RESOURCE FACTORY PRIVATE LIMITED

GRAND RESOURCE FACTORY PRIVATE LIMITED
Urgent Opening for Back Office Operation for TL
Skills –
- Excellent written and verbal Communication skill
- Understanding of a Domestic call center/ BPO requirements
- Monitor and manage the service performance against key performance metrics (financial and non-financial)
- Must be proficient in MS Excel/MS office/MS access
- High logical reasoning and analytical skills
- Ability to work closely with the Quality and Training organizations in order to design
Education –
- Graduate/Post Graduate from Commerce stream is preferable
Roles And Responsibilities –
- Manage a Team of 20-25 associates
- Handle escalations of customers and provide resolution in line with policy and procedure
- Monitor and manage the service performance against key performance metrics (financial and non-financial) on a regular basis.
- Conduct quality audits in line with process requirement
- Ability to work closely with the Quality and Training organizations
- Regularly identify Training needs and coordinate with training team to conduct sessions in order to deliver high quality service
- Conduct regular quality and compliance audits
- Generate MIS in line with Business Requirement
- Develop and Monitor Data Entry Quality Systems
- Execute Continuous Enhancements and Roadmaps
- On the risk management and Information security policy front he/she will have to ensure necessary compliances and adherence:
Shifts Working –
- 6 Days in a week with Sunday as Fixed Off (Might Work on some Sundays as per the request of the client)
Work Location – Bhiwandi ( pick and drop facilities from kalyan )
Email resumes- recruitment@grandrf.com
Contact- 9892325101
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