Private Jobs in Maharashtra- Quality Analyst- KellyOCG

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KellyOCG

Greetings!!

Having opening for Quality Analyst, Quality Assurance, Quality audit & Compliance.

However For Quality Analyst it’s day shift & For assurance and audit it’s Rotational shift (US/UK)

Looking for Someone from BPO Background/ed-tech

Salary bracket (upto 12LPA)

Responsibilities

  • To ensure certification of self on product & process for each role being assigned for audit purpose.
  • To ensure audit of all transactions in line with process and guidelines shared.
  • To attend all joint calibration exercise, and remain calibrated with master auitor and other auditors for keeping variation of +/5%
  • To complete audit samples in line with target assigned (overall) and per FTE or Module per month
  • To clearly capture all observations in audit sheet and provide ratings
  • To audit any escalations received related to concerned process and share observation with manager within 24hours.
  • To provide feedback on any fatal error (creating bad reputation, financial risk, legal risk and compliance risk) to company immeditealy to participant and ensure formal acknowledgement
  • To provide weekly formal feedback to each FTE
  • To publish monthly score for each participant and team, and conduct weekly session with TLs to apprise on errors.
  • To draft FAQs and briefing material for all new changes and communications
  • To conduct daily team briefing on new communicatios, and special observations for teams.
  • To conduct dip-stick audits for all new changes and deployments
  • To recommend training resfresher areas basis errors observed to training team.
  • To conduct specific audits to gauge training efficacy of refresher training conducted by trainers.
  • Cross refer Live Session Schedule/ Emails/Course Uploads shared by Academic Delivery Managers.
  • Ensure technology is used correctly for all operations (Live session Emails/Course Uploads, Simulation exercises, Learning Management System, etc.)
  • Quality Check Zoom links/Emails and Course uploads on Canvas, Invites sent to Panelists and Participants.
  • Make sure recordings/slides and announcement is updated within 24 hours of the live session.
  • Make appropriate recommendations and execution plans based on findings from the quality check for constant improvement.

 

Key Skills and Experience

  •  2-3 years experience of working as QA from BPO, Service Industry or Education Industry
  • Experience in education industry prefferred
  • Tech-savvy, proficient in MS Office/Excel
  • Six Sigm (Yellow / Green belt) or COPC certification preferred
  • Outstanding verbal and written communication skills
  • Meticulous attention to detail
  • Strong analytical and problem-solving skills
  • Data collection, management and analysis
  • Detail-oriented and efficient
  • Should not be on a performance improvement plan in the last six months

Shift:- Rotational shifts, however most of the shifts will end till 10:00 PM

If Interested Please share your resume at [email protected]

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