Private Jobs in Maharashtra- Customer Support Specialist- toothsi

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toothsi

We are Urgently Hiring for Key account executive (Customer Support) @Toothsi, Andheri !!!

Location: Andheri, Mumbai

Qualification: Any Graduate

Designation: Key Account Executive

Responsibilities:

  1. Ensure query resolution within 24 hrs and ensuring customer satisfaction by achieving delivery and service quality norms
  2. Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required
  3. Sell Additional services to generate revenue
  4. Tabulate and record responses from all customers on excels. Generate relevant reports from the same
  5. Schedule appointments from patients and coordinate with the required doctor who shall visit the patient
  6. Follow up to ensure that appropriate actions were taken on customers’ requests. Refer unresolved customer grievances or special requests to designated departments for further investigation.
  7. Analyse quality of calls and strive for improvement

Requirements:

  1. 2-5 years of experience in Tele Sales/After Sales Support/Customer support
  2. Bachelor’s Degree in any discipline
  3. Excellent communication skills, both written and verbal
  4. Strong problem solving and analytical skills
  5. Self-driven, comfortable with a fast-paced Environment
  6. The capacity to grasp quickly and self-learn
  7. Should have basic knowledge on G Suite Operations, Basic Windows Usage, Email Etiquette and Phone Skills
  8. Should have handled escalation management, NR cases, Clinic appointments

Benefits:

– Budding team with ample opportunities for growth

Contact HR Akshata @ 9987531221

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