Private Jobs in Maharashtra- Customer Service Team Lead- Truemeds India

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Truemeds India

We’re hiring and are looking to connect with you as we are on the lookout for a Team Lead, WFM Real Time with Truemeds India, Mumbai

What you will be doing?

Defining the reporting and alerting requirements would be a key component of the job. You’ll use your “get it done”, high-energy, professional approach to manage day to day processes and reporting and develop, coach, support and evaluate the WFM Team assigned to you.

As a Team Lead, WFM Real Time, You’ll Enjoy:

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes…all the competitive pay and benefits you’d expect

On a typical day, you’ll

  • Achieve 100% accuracy in speed and delivery of requirements
  • Improve the key success metrics associated with workforce management goals
  • Ensure that WFM Team has the tools and support required to achieve their goals
  • Ensure productivity and performance of the WFM Team assigned to you
  • Ensure that all the reports are published within the prescribed TAT
  • Coaching and mentoring the team assigned
  • Create data dashboards, graphs and visualizations
  • Manage multiple complex ongoing projects

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