Private Jobs in Jharkhand- Customer Care Executive- Aneja’s Training & Placement services

Minimum Qualification Criteria:-

• Undergraduate / Graduate
• Fresher are also eligible
• Agent should be flexible to work in 24/7 Environment.

Desirable Qualifications

• Excellent Communication skills (Written/Verbal) is the foremost priority.
• Good customer service skills should display good analytical abilities.
• Prior experience in BPO voice process shall be preferred.

Job Responsibilities

• Provide splendid customer services to customers in a friendly and courteous manner at all times.
• Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
• Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
• Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
• Ensure that customers confidential information is properly protected and only used for official purposes.

Required Knowledge and Skills:-

• Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
• Strong communication skills characterized by excellent writing and speaking skills.
• Must possess good multi-tasking skills.
• Should have good negotiation skills and be able to influence people.
• Ability to use computers efficiently and must learn how to use new software/CRM.
• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
• Must have a keen eye for detail and follow instructions.

Contact Person in HR :-

Anurag Aneja – 9988767373

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