Private Jobs in Jharkhand- Customer Care Executive- Aneja’s Training & Placement services

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Aneja's Training & Placement services

Minimum Qualification Criteria:-

  • Undergraduate / Graduate
  • Fresher are also eligible
  • Agent should be flexible to work in 24/7 Environment.

Desirable Qualifications

  • Excellent Communication skills (Written/Verbal) is the foremost priority.
  • Good customer service skills should display good analytical abilities.
  • Prior experience in BPO voice process shall be preferred.

Job Responsibilities

  • Provide splendid customer services to customers in a friendly and courteous manner at all times.
  • Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
  • Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
  • Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
  • Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
  • Ensure that customers confidential information is properly protected and only used for official purposes.

Required Knowledge and Skills:-

  • Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
  • Strong communication skills characterized by excellent writing and speaking skills.
  • Must possess good multi-tasking skills.
  • Should have good negotiation skills and be able to influence people.
  • Ability to use computers efficiently and must learn how to use new software/CRM.
  • Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
  • Must have a keen eye for detail and follow instructions.

Contact Person in HR :-

Anurag Aneja – 9988767373

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