Private Jobs in Gujarat- Customer Service Executive- Smytten

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Smytten

JOB DESCRIPTION

Job Title: Customer Service Executive

Job Type: Full-Time Location: Thaltej, Ahmedabad, Gujarat

ROLES & RESPONSIBILITIES

● Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

● Catering to customer queries received from all functional modes.

● Contribute to team effort by accomplishing related results as & when needed.

● Identify and assess customer’s needs to achieve the highest level of satisfaction.

● Work closely with cross-functional teams within Smytten to ensure customer concerns are resolved at the earliest.

● Help improve the internal processes using customer feedback as the main criteria. SKILLS & EXPERIENCE Qualification  Graduate degree in any field (minimum)  MBA preferred Experience  Experience in supply chain in luxury, hospitality or FMCG industry is a plus!! Skills

● Excellent written / verbal communication and presentation skills.

● Strong analytical and problem solving skills.

● Self -started with “out of the box” and strategic thinking ability.

● Good interpersonal skills and a good team player.

● Ability to juggle between multiple work streams and lots of ambiguity.

● Delivering results with minimal supervision.

● Good knowledge of MS Excel

PERFORMANCE GOALS

  • Improve customer service quality results by studying, evaluating & redesigning processes, establishing & communicating service metrics, monitoring & analysing results and implementing necessary changes.
  • Building efficient end-to-end operations by supporting the leadership & planning team.

Compensation: As per industry standards (competitive)

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