Private Jobs in Andhra Pradesh- Cluster Head, Operations- Ecom Express Limited

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Ecom Express Limited

Major Key Result Areas

  • Responsible for overall performance and smooth functioning of all DCs/PPC/Hub in his or her cluster.
  • Visit each DC at least once in 20 days or on need basis.
  • Follow up, escalate and track all operation security concerns related to DC time to time.
  • Collect competitor information within his/her cluster.
  • Checking/tracking DC expenses

Performance Monitoring

  • Identifying strong and weak DCs, analyse reasons, work out methods for improvement to ensure good Dc performance.
  • Check pendency at DC and ensure all loads is attempted on Day 1 of receipt.
  • Monitor all RVP pendency and quick collection of RVP assigned.
  • Review monthly delivery performance of all staff.
  • NDR monitoring & highlighting if NDR calling is not done
  • Monitor ageing; action on RTO instructions from key accounts
  • Monitor that SALL Tally is done by all DCs every day.
  • No info escalation & closure.
  • Conduct regular operations process training and ensure process adherence by all staff.
  • Maintenance and upkeep of all
  • Oversee that all administrative facilities like Drinking Water, Hygiene of DC, etc. are in good condition.
  • Ensure that all admin and operation assets and IT hardware are properly maintained.
  • Check process flaw and ensure correct layout plan of DC
  • Supervise EBS operations at DC’s.
  • Check pending RTS shipments on daily basis and ensure that DC is running without pendency.
  • Ensure security instructions are followed properly.
  • Monitor discipline and integrity aspects of employees and initiate action when required
  • Ensure monitoring, proper upkeep and safe custody of all important registers pertaining to Attendance, petty cash, Meter reading, Compliance related register and admin asset registers.
  • Regularly asses manpower requirement based on applicable productivity norms.
  • Monitor Adhoc Vehicle Hiring.
  • Action on points/observations raised during audit.

Bring Efficiency in DC Functioning

  • Keep checking on aging shipments in DCs, Shipment at delivery center and shipments out scanned but not updates beyond 24 hrs.
  • Specially monitor NDR Shipments having NDR codes – 209, 221, 223, 224, 229,231, 311
  • Monitor unconnected shipments beyond 24 hrs

Cash Management And DC Job Management

  • Monitor daily cash tally and amount deposition of COD amount, follow up with DC if discrepancy is found.
  • Focusing on productivity and per packet fuel cost to company.
  • Proper and timely submission of required MIS pertaining to Cluster to higher management.


  • Graduate (any discipline)
  • Proficient in MS Office


  • Ready to travel.


  • 4 to 6 Years’ experience in handling Operations.


  • Responsible for performance monitoring.
  • Follow instructions and Work with other staff as a team

Hands on experience in Cash management and analytical job management.Key Behavioral CompetenciesCore

  • Customer Orientation
  • Integrity and Ethics


  • Adaptability/Flexibility
  • Communication
  • Interpersonal Skills
  • Initiative
  • Leadership
  • Planning & Organizing
  • Team Building
  • Result Orientation
  • Problem Solving Skills
  • Cost Consciousness

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